Do you ship worldwide?
Yes, we ship worldwide from our studio in Brisbane, Australia.
All parcels sent with Australia Post are registered and parcels sent internationally are tracked.
I’ve ordered a print, when will my order be sent?
All photographic prints are custom printed just for you and sent to my studio to be signed, dated and numbered in pencil.
Unframed fine art prints are sent from my studio within 10 business days.
Framed fine art prints are sent from my framer’s studio within 28 business days.
How are the prints packaged?
Unframed prints are handled with white gloves and rolled safely into a reinforced cardboard tube.
Framed fine art prints are safely packaged in a custom-made wooden travel box to protect your finished piece. The boxes are drilled closed to ensure safe delivery. Once you’ve received it you will need a screwdriver to open the travel box.
How are framed prints sent?
All framed prints are sent via TNT. You will be notified with a tracking number when your delivery is on its way.
Delivery Estimates (within Australia)
Please note: See above for unframed and framed print lead times. These estimates are for delivery after your print has arrived in the studio/is ready to leave the framers. All other items in stock will be sent within 48hrs of receiving your order.
- Standard QLD Delivery: 2 – 4 Business Days
- Standard NSW/ACT/VIC Delivery: 3 – 4 Business Days
- Standard SA/WA Delivery: 5 – 6 Days
- Standard Delivery Rural areas: 6 – 12 Business Days
Delivery Estimates (International)
Please note: See above for unframed and framed print lead times. If you have ordered a print these estimates are for delivery after your print has arrived in the studio. All other items in stock will be sent within 48hrs of receiving your order.
- Standard UK Delivery: 8 – 10 Business Days
- Standard USA Delivery: 10 – 14 Business Days
- Standard International Delivery to Remote Areas: 14 – 21 Business Days
I need my order quicker than usual – can you help?
In some cases we can do a rush order – please email email@example.com with your request and we will respond as quickly as we can.
Can I track my item?
Yes. Once we have posted your item, we will send you a courtesy email to confirm shipment. You will also receive a tracking number and shipping updates via email from Australia Post.
I ordered from your shop but I haven’t received any email updates?
All emails will be sent to your Paypal address – check there first for order confirmations and updates. If you still can’t find anything please email firstname.lastname@example.org and you’ll hear from us asap.
Do you accept returns?
Please see our returns policy for more information.