Frequently Asked Questions
Some of my most frequently asked questions are answered below. If you have a specific question, please get in touch. I’d love to hear from you.
Shipping & Delivery Times
Do you ship worldwide?
Yes. We ship all products worldwide. A shipping estimate is provided on the checkout page before the payment is processed. Free shipping is complimentary with all framed prints.
I’ve ordered a print, when will I receive it?
Please view our shipping information page for details.
Where are you based?
My studio is based in Brisbane, Australia.
Are prices on the website in Australian dollars?
Yes. All prices are in Australian dollars and include GST. If you are purchasing from outside of Australia this tax will be automatically deducted at checkout.
Will I be charged sales tax?
We send all goods from Australia. Depending on your location you may be charged sales tax by your country of residence. You will not be charged extra sales tax if you reside within Australia (GST is included in our prices).
Do you offer Afterpay?
Yes. Afterpay is available for Australian customers.
How it Works
- Choose Afterpay as your payment method at checkout
- First-time customers complete a quick registration, returning customers simply log in
- Your payments are split into 4 interest-free fortnightly installments
Click here to view the full terms & conditions.
What is your returns policy?
Please see our returns policy for more information.
What size prints do you offer?
Limited edition photographic prints are available in small, medium, large and extra large.*
All photographic prints are also available in a gift size, which comes housed in a linen presentation box.**
What is the difference between a limited edition print and an open edition print?
A limited edition print is only available in a limited quantity. An open edition is not numbered and the quantity is not limited. Both prints are signed, only the limited edition is numbered.
How are your prints made?
My work is Giclée printed on heavyweight archival Hahnemühle rag paper. All prints are made in Australia.
I’ve seen a photograph of yours that I love but it’s not offered in your shop. Am I able to purchase it as a print?
Yes. If you see an image belonging to me on any of my social media channels, I am more than happy to arrange a custom print for you.
Do you offer custom sizes?
We are happy to print your favourite artwork in a custom size for you. Please contact us at [email protected] if you would like a quote to arrange a custom order.
Do you offer framing?
Yes. I offer framing in my signature style on all limited edition photographic prints.
I work with a local professional art framer to finish your new photographic print in my signature style – unstained Tasmanian Oak with a traditional mat board*.
The frame is finished with a natural beeswax to give a beautiful matt appearance and to preserve the wood.
Lightweight museum grade acrylic is used to ensure that your framed artwork is installed easily and does not require a professional hanging service.
Once you have received your framed artwork, it is ready to hang.
*Please note: My Extra Large sized prints are printed edge to edge and are framed without a mat board.
How long does framing take?
Please allow 28 days for delivery.
Your artwork is printed to order and personally signed by Kara in her studio before being delivered to the art framer to be custom framed and finished. It is then shipped securely in a custom-made wooden travel box to ensure its safe delivery to your address.
Please note: During peak periods framing turnaround times may be extended. Please contact us for more information.
What are the exact dimensions of your framed prints?
The dimensions below refer to the finished size of the framed artwork. Please note: Small, Medium and Large sized prints are framed with a traditional mat board. The Extra Large sized print is printed edge to edge and framed without a mat board.
Print Size: 28 x 35cm /11 x 14″
Framed Size: 44 x 52.8cm / 17 x 20″
Print Size: 50 x 76cm / 20 x 30″
Framed Size: 73 x 98cm / 28 x 38″
Print Size: 81 x 121cm / 32 x 48″
Framed Size: 103.5 x 144cm / 40 x 56″
Print Size: 111 x 167cm / 44 x 66″
Framed Size: 113.8 x 169.8cm / 44.3 x 66.3″
I like your photographs, can I use them?
Not unless you obtain permission to reproduce my images, email [email protected]. It is a breach of copyright otherwise. All images must be credited by Kara Rosenlund and linked to https://www.kararosenlund.com if they leave this site.
Will you keep my details private?
Absolutely. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! Click here if you do.
I have a question that hasn’t been answered, how can I contact you?
I’ve love to hear from you – my contact details are here.